Privacy notice

Your information belongs on the right side of the net.

This notice summarizes how information is used to operate reservations, payments, programs, and customer accounts.

Last updated September 2026

Privacy at a glance

Public schedules do not display customer names, phone numbers, or payment details. Guest booking access requires a secure, expiring link rather than a booking reference alone.

Information collected

The service stores information needed to provide club services, such as your name, contact details, account credentials, reservation participants, booking history, membership or package activity, the recorded terms version, and separate marketing-consent status.

Payment records can include method, amount, provider reference, verification history, and privately stored evidence that you choose to submit. The service does not store card numbers or security codes.

How information is used

To create, manage, and protect reservations and customer accounts.
To record payments, refunds, credits, and required financial history.
To manage check-in, equipment, programs, memberships, and event participation.
To send requested operational notices and, separately, consented marketing messages.
To prevent abuse, investigate errors, keep audit records, and secure the service.

Access and sharing

Authorized staff receive only the access needed for their role. Restricted customer notes, financial records, payment evidence, receipt downloads, and live operational channels are protected on the server.

Information may be processed by configured service providers needed for hosting, email, text messaging, file storage, or payments. A provider is not represented as active unless it is configured and returns a real service response.

Retention and deletion requests

The venue may configure retention periods and provides a workflow for account-deletion requests. Information that must be retained for legitimate financial, security, dispute, or legal purposes is not silently removed with the customer account.

Your choices

You can manage core account information and submit an access or deletion request through the customer portal. Contact the venue to request a correction or a change to recorded marketing consent. Operational messages related to an active reservation may still be necessary to deliver the service.

Contact

For a privacy question or request, use the verified venue details on the contact page. The venue may need to verify your identity before disclosing or changing protected information.